Intact denies claim for burst fire sprinkler pipe even though fire code was followed

Understand your insurance policies. An Ontario couple's home insurance claim is being denied after the pipes of their emergency fire sprinkler system froze and burst, causing major damage.

 Intact denied the claim, saying that under the policy, the water needed to be turned off and drained, including the fire sprinkler system, if the couple were away for more than a few days. "We've got the fire department on the one hand telling us we have to have a system and it's got to be maintained on at all times. We've got the city telling us we have to have the system it's a building code requirement. We got the insurance company telling us, you can't do that or you're not insured. It doesn't make any sense at all."

 "I put a question to our adjuster early on. I said, 'Supposing instead of a flood we had a fire, and we had turned off our fire system, what then?' Obviously I didn't get an answer, but I can guess what it would have been." ‪#‎Insurance

 By Rosa Marchitelli,

CBC News Full article here: CBC INSURANCE NEWS

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